Onto Something Support

Contact

Getting started

• •Sign up with email, Sign in with Apple, or Sign in with Google.
• •Pick your city and a few vibes during onboarding. You can change your city any time under You → Settings.
• •Can't find your city? Add a spot from Discover. New cities are welcome, and every submission is reviewed.

Your feed and your taste

• •Why am I seeing this place? The line under each place says why. It's based on your own saves, check-ins and the places you hid, never on what other people do with their accounts.
• •Not for me: tap ⋯ on a place → Not for me. Undo it under Settings → Privacy → Hidden places.
• •Turn learning off: Settings → Privacy → Learn from my activity.
• •Usage data: Settings → Privacy → Help improve Onto Something.

Account and sign-in

• •Forgot your password: use "Forgot password" on the sign-in screen.
• •Signed up with Apple or Google: sign in the same way you signed up. Using a different method creates a separate account.
• •Changing your name, handle or city: You → Settings.
• •Signed up with Apple and now on Android: on your iPhone, go to You → Settings → Sign-in methods and add an email and password. Then sign in with those on Android.
• •Add another way to sign in: You → Settings → Sign-in methods.

Subscriptions (Explorer Pro and Premium)

• •The Free tier is complete and never expires, and it includes crowd level and best time on every place. Explorer Pro and Premium add extras such as unlimited vibe searches, the map, your vibe match on every place, crews and trips.
• •Subscriptions are bought and managed through your Apple ID (App Store) or Google Play account, not through us.
• •To cancel on iPhone: Settings → your name → Subscriptions → Onto Something.
• •To cancel on Android: Play Store → profile → Payments & subscriptions → Subscriptions.
• •Refunds for store purchases are handled by Apple (reportaproblem.apple.com) or Google Play. We can't issue them directly, but email us and we'll help you find the right route.
• •Bought on one device and not seeing it on another: You → Settings → Plans, open a tier, then tap Restore purchase, while signed in to the same store account.

Sharing

• •Share a place, your profile or a trip as a link from its Share button. Links open in the app if it's installed, or on a web page with download buttons if not.
• •Trip links are off by default. Turn them on or off on the trip, under Share.
• •Show your handle as a QR code: on the You tab, tap Share my handle.

Safety: reporting and blocking

• •Report a person: open their profile → ⋯ → Report.
• •Block a person: open their profile → ⋯ → Block. You disappear from each other and existing recommendations are removed both ways.
• •Undo a block: Settings → Blocked people.
• •Report a recommendation: open it → Report.
• •Report a photo: open the photo → Report this photo. A photo reported by two different people is hidden straight away until a moderator reviews it.
• •Something wrong with a place (closed, wrong details): on the place page choose "Something here is wrong".
• •We don't tell anyone who reported them.
• •We have zero tolerance for abusive, hateful, sexual or illegal content. We remove it and suspend the accounts behind it.
• •If you're in danger, contact local emergency services first.

Your data and deleting your account

• •Export your data: You → Settings → Your data → Export.
• •Delete your account: You → Settings → Your data → Delete my account. Deletion completes after 30 days, and you can cancel before then by signing back in.
• •Without the app, see the Account Deletion page.
• •See the Privacy Policy for what we collect and why.

Places and photos

• •Places come from our own research and from the community. Each has a short reason it's worth going.
• •Some photos come from Foursquare and are credited in the app. Others are shared by users who consented to them being shown.
• •Map and address data come from OpenStreetMap and Google.
• •Venue owners who want a photo or listing corrected or removed can email us with "Venue" in the subject.

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